Frequently Asked Questions

How will I receive mentorship?

You will have access to the videos posted in the academic portal. In any case, you also have access to IIEC mentors through email and phone calls (with exceptions - once confirmed, phone call mentorship will clarify a list of multiple questions, a lengthy topic/subject and/or review and confirm sale opportunities.

What will the e-commerce portal look like?

Click here to view the demo store.

Should I be worried about the technicals and back end management?

We help you set up your online business. So that means whatever is required of that. Name your business (considering the name hasn't been taken) and create a logo of your choice; leave the rest to us.

What's next after I pay?

Your wholesale e-commerce store will be set up within a particular period depending on the business category you have chosen to own. Once set up, find sellers in different market places while we take care of the post sales service.

What happens if I want to update the website or expand?

As the business expands, we will support you with funding through investors and/or organizations.

Why do I only have an option to import products from India?

Right now, we are starting with India due to the direct connection with the government and the Indian Institute of Ecommerce. As TradeGeeko expands, we will be looking into other countries. All said in all, India's export rate is rising at a very high rate, and this proves as an opportunity for us to grab.

Why wholesale and not retail?

There is nothing wrong with retailing. In the wholesaling industry, you will avoid unnecessary challenges and expenses that you may otherwise encounter in the retail sector and not to forget, the competition. The value of an operating and well managed wholesale company is approximate of equivalent weight as a supermarket.

What is the refund policy?

The question is, "Where am I challenged?" or "What's stopping me from moving forward?". You could advantage of our mentorship opportunity to overcome these hurdles. Otherwise, there shall be no refund to answer the question since everything you pay will be categorized as a 'sunk cost'.

I am not an entreprenuer and I may not understand some basic concepts of managing and operating a business. Is this something for me?

The only important characteristic an individual should have is perseverance and patience. This will identify you as serious and committed and automatically consider you as an entreprenuer. Be ready to learn and communicate.

Payment and Billing FAQ's

Can I switch my currency for payment?

Yes. You can mail us and mention which currency you require to purchase the course at [email protected]

How do I get a receipt or invoice for my purchase of CEP program?

As you purchase the course online, you automatically get a system generated receipt and the complete order details mentioned in it in your registered email id.

How much do Certified Ecommerce Professional cost?

The Certified Ecommerce Professional program fee is INR 25000 inclusive of all taxes. The fee can be paid one time or in EMI upto 24 months.

Does IIEC offer discounts or coupons?

While we don't offer discounts directly, once you've created an IIEC account you will be able to receive occasional special promotional offers via email.

What is your refund or cancellation policy?

We do not offer refund or cancellation to the students once they enrol in the course.

Content Access FAQ's

How do I access my Course content?

Once you log into your account, you can access the course content under My Courses. You will see all the modules of the course in on your student dashboard.

How do I report a bug or an issue in the course content?

If you have any comments or notice any errors in your Nanodegree program or course content, you can submit content feedback to [email protected].

How long will I have access to course content after I am certified ?

The Certified Ecommerce Professional program is a Lifetime membership program which means the access to the course content in your dashboard will never expire and you can view the course content any number of times.

How do I download my course content?

The course contents are accessible at anytime in your dashboard and the download of contents is strictly prohibited.

How do I access subtitles?

All the course videos have English subtitles. To access the subtitles click the "cc" button in the classroom video player and you can view the subtitle.

Assignments & Reviews FAQ's

How do I resolve the error message I got when attempting to submit my assignment?

You can zip your assignment file and try to upload it again.

When will my assignment be reviewed?

Assignment reviews are often completed within 7 working days.Due to the high volume of submissions and the time it may take your reviewer to give personalized feedback, the turnaround period for project evaluations may be up to 10 days.

Who grades CEP assignments?

Indian Institute of Ecommerce reviewers are skilled professionals working in successful ecommerce companies.

What happens if my assignment requires changes?

If your assignment requires changes, your reviewer will leave you plenty of feedback to help you.  Once you feel you've made the required corrections, resubmit your assignment.

Mentor Benefits FAQ's

When will I have session scheduled with my mentor ?

Once you enrol in the Certified Ecommerce Professional program , you get connected to our mentor for a 30 minute mentorship session.

How do I connect to my mentor if I have any queries ?

You can email us your query at [email protected] and we shall connect the mentor if required to assist you.

Career Services FAQ's

Does IIEC offer career services?

Yes. You can check our career services at

Does IIEC offer career services?

Yes. You can check our career services at

Does IIEC offer career services?

Yes. You can check our career services at

Does IIEC offer career services?

Yes. You can check our career services at

Explore Our Program